Tempe Answering Service
Professional Answering Service
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About contact one

Our Mission: Always Provide Value!

Answering Service for Small Businesses

Contact One Answering Service History

Founded 1981

Our customer's were mostly local small businesses, its hard to believe we used take messages on paper. Judy Wood our founder still works in the business today.

1990 big year

We handled over 300,000 calls for the first time, landed our first order taking account.

1995 installed first pc based answering service software

My how times have changed. We were a long way from having smart phones.

1996 doubled in size in 6 years

We took over 600,000 calls that year, and haven't looked back.

1997 we moved

We out grew our old location and had to upgrade. 

2001 another milestone

Processed 1,000,000 calls thats over 2700 calls a day

2007 the iphone was released

Our technology is upgraded to keep up with the demands of customers. We started sending text messages and taking online appointments.

2012 another award

5 years running Award of Excellence  from ATSI. Kind of a big deal, today we have received this award over 13 times.  We also upgraded to VOIP. 

2015 another year another upgrade

We upgraded again to a fully virtualized disaster recovery resistant solution. At peak times we now handle over 9000 calls a day. 

2017 and beyond 

We are excited about the future, it wouldn't be possible without our team and loyal clients THANK YOU!

 

Get in touch

We believe the best way we can help is by getting a better understanding of your business. Call for a quote today.

 

Our Owners

 
 

Ceo

Judy Wood

From day one Judy has been a hands on owner 

 

Activities & Affiliations past and present

  • Beacon Foundation
  • AZ Commerce Authority
  • Southern AZ Leadership Counsel 
  • ATSI President

 

 

 

 

 
 

President

Jeff Wood

We are a family owned business and Jeff has been on board for over 23 years now. 

 

Activities & Affiliations past and present

  • PIN (our software user group)Technology committee
  • TAB board member
  • Tucson Chamber of Commerce member

 

 

 
 

Vice President

Jennifer Hoffman

Since 1993 Jennifer has proved to be a vital member of the team. She heads up HR and make sure our staff is working to provide the best service possible. 

 

Activities & Affiliations past and present 

  • Women's 20/30 club board member
  • Tucson Assoc. of Executives board member
  • Rotary Board Member