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Phone Answering Service For Small Business

5 Tips for Staying Calm When Speaking with an Upset Customer

Working in customer service is a rewarding experience especially when you get to help someone solve a problem. However, not all clients are created the same. Some can easily get irritated when they don’t get their problems solved immediately or when they don’t get the answer that they want. But it’s important to keep your composure.

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Joseph Hopper
Stay on Track with a Virtual Assistant

Being a business owner is tough, especially when starting out. You have to wear multiple hats at once. You’re likely doing the accounting, marketing, and even small tasks like scheduling appointments. Before you start feeling that you’re going beyond your bandwidth, it’s time to consider getting a virtual assistant.

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Joseph Hopper
Handling Call Volume at Peak Times

Every business has its unique peak time. It can be 9:00 in the morning until noon for some while it can be late afternoon for you. Whatever it is, it's definitely an extra challenging time especially when handling phone calls. To help you out, we outlined some of the best tips for handling high call volume during these hours.

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Joseph Hopper
Save Time with a Virtual Receptionist

Wasted time can be wasted money, especially in a business. If you have started to feel like the hours you have each day are not enough to accommodate the needs of your business, then it's probably time to look for help. Hiring the services of a virtual receptionist is one of the best things you can do to have more control of your time.

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Joseph Hopper
Is it Time to Update Your Call Answering Script?

Whether you’re talking to an existing or potential client, how you answer the phone can make a difference between retaining/turning that caller into a client, or sending them away to a competitor. This is why it’s important to have an effective phone script that your receptionist can use when clients call your business.

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Joseph Hopper
Connect With Your Customers

Handling customer calls may seem a simple task, but the way you do it can have an impact on your business. Positive engagement with your customers on the phone, regardless of their purpose of calling, increases your chance of getting a sale and creating a loyal customer.

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Joseph Hopper
Hire a Virtual Receptionist

You don't have to compromise customer satisfaction and your personal time if you opt out of the idea of getting a full-time staff. There's an alternative and more effective solution – hiring a virtual receptionist.

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Joseph Hopper
No More Voicemail?

With the advancement in technology and growing demands of the customers, many small business owners realize that they can't really rely on voicemail. People no longer leave voicemails as much as they used to and about 80 percent of callers that are sent to voicemail hang up. So, what can a business owner do to answer the calls of the customers without having to do it themselves 24/7? Get an answering service.

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Joseph Hopper
Customer Service Mistakes to Avoid

Customer satisfaction is one of the most vital parts of running a business. Failing to meet your customers’ expectations when handling an issue or answering a question could cause problems for your business long-term. Prevent that from happening by avoiding these common customer service mistakes.

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Joseph Hopper
Managing Call Volume

A call answering service company can take your calls 24/7. Their agents are epically trained to help you handle your company's high call volume. Whether the call is about product inquiry, scheduling an appointment, or making an order, these agents can promptly and professionally manage and handle these calls.

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Joseph Hopper
Should You Hire an Answering Service?

Answering services are typically used by companies or individuals who need someone to take and screen their calls and provide information to customers. Many aren’t aware that there are also answering services that can also take orders, schedule appointments, and provide product support.

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Joseph Hopper
Qualities of a Good Receptionist

A receptionist is typically responsible for making the first impression on almost everyone who comes in contact with your organization. A good receptionist can have a positive impact on the success of an organization.

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Joseph Hopper